Archive for September, 2012



Easy SMS Exchange

Basic chat through SMS (Short Message Service) without the fancy applications or advanced network connections. Just straight, easy and simple chatting that is completely user-friendly and set to compliment the simplest mobile phone capability – Text Messaging.

SMS Xchange is an SMS-based chat with Live SMS Chat Operators ready to entertain your End-Users 24/7.

Short Message Service ensures easy set-up and low resource demands because it works and enhances on pre-existing mobile facilities and features making it a company advantage as well as a prompt, end-user-oriented service.

 

Launch website

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You can send SMS messages to your contacts’ mobile phones using Gmail Chat. To do so from Gmail:

  1. Enter your contact’s name in the ‘Search or invite friends’ box in Chat, and select Send SMS from the box of options that appears to the right of your contact’s name. Or, if you already have a Chat window open for this contact, just click Options, and select Send SMS.
  2. In the dialog box, enter a phone number in the ‘Send SMS messages to this number’ field. This feature is only launched in selected countries. Click here for the list of supported countries and operators. If you are not located in one of these countries you can still use it, but you won’t see the SMS option in Chat until you enable it manually in the Chat settings page.
  3. Click Save.
  4. A Chat window appears. Just type your message as you would normally. When you hit Enter, the message will be sent to the phone number you entered.

If your contact replies, the text message response will appear as a reply in Chat. These conversations are stored in your Chat history just like regular chats (but keep in mind that you can’t go off the record while communicating via SMS).

SMS charges: Google does not charge for using this service. However, mobile providers’ standard charges will apply to any SMS messages sent from a mobile device to Google Chat. Please check your mobile provider’s price plan for details.

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Dealing with customer service is the bane of my existence. If I could pay someone to do it for me I probably would.

There are only so many ways to contact a company, and each one has severe drawbacks. When you try a telephone call, you risk spending valuable time navigating phone trees and waiting on hold, only to try explaining the problem to someone who may not understand your issue, may not know the finer points of English, or just may not be able to help. When you try email, you may have to wait days to receive a form letter that doesn’t even address your problem. Using the fax machine or sending a letter only increases the odds of an unsatisfactory or untimely response.

The latest innovation in customer service is the online chat session. Unlike previous “advances” in customer service technology like phone trees, voice recognition systems, and international call centers, online chat sessions have enormous potential to truly improve the quality of the service you receive. Consider these seven ways to use chats to your advantage.

View 7 Benefits of Live Online Customer Service Chat


A new report from the folks over at Distimo looks at which mobile social networks are doing well around the world, and specifically which networks are winning out in Apple’s App Store for the biggest global markets.

While Facebook (NASDAQ:FB – News) is still the world’s dominant social network app on mobile, some changes over the past year in Asia now mean that it “its dominance is not as apparent” as the year before, says Distimo.

We have watched the rise of Line, NHN Japan’s popular chat application, and Distimo says that it was the most popular mobile social network app for iOS in Japan, Taiwan and Singapore. NHN Japan now claims about 55 million users in total (across multiple platforms) and has its eyes on China, although that market is sure to prove difficult.

Speaking of the Middle Kingdom, in China the top social app was WeChat, which is also coming on very strong (it was tops in Hong Kong too). Korea also has a strong mobile social challenger in KakaoTalk, which was the most popular in Korea.

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Security bloggers are piling on with the criticism of WhatsApp, saying there are serious problems with how data is protected from prying eyes in the popular mobile IM software.

Several bloggers allege that the WhatsApp mobile chat program has weak security that puts users, which include human-rights activists, at risk.

In a series of posts on blogs and public Web pages, security and mobile researchers have been piling on the criticism of WhatsApp. Unfortunately, representatives of WhatsApp have not commented on the recent allegations, though criticism cropped up in May and even last year. WhatsApp did not respond to an e-mail from CNET seeking comment today. The company is unlisted in the San Francisco phone directory. We will update this post if we hear back.

The main complaints with WhatsApp are with the authentication and how it seems to be based on identification numbers associated with the devices. For example, the password for Android devices is based on an MD5 hash of the reversed IMEI (International Mobile Equipment Identity) used to identify the device, according to a blog post from Android developer Sam Granger last week. He lists different ways an attacker might get the IMEI.

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VietNamNet Bridge – Experts have anticipated that the traditional SMS service would be eliminated one day,since the apps for free message sending or phone calls, which are more favored because users do not have to spend time on keyboards, have been integrated into popular mobile phones.

More and more Vietnamese people use the software pieces allowing to make phone calls free of charges via Internet with Wi-Fi or 3G, including Whatsapp, Viber, or Line. Users just need to access to Appstore or Google Play to download the software pieces, register their phone numbers, then the phones will automatically send the authentication codes and search for friends using the applications in the phonebooks.

As such, with simple operations, users can easily send messages and make calls via Internet.

Some smart phone manufacturers have integrated free messaging software to provide more utilities to users. BlackBerry, for example, has Blackberry Messenger, Apple has Facetime eligible for video conversation and iMessenger supporting the sending of multimedia messages among the iOS-based devices (iPhone, iPad or MacBook). Most recently, Samsung has provided ChatOn software.

Domestic firms have also introduced the software pieces allowing to chat or make calls via Internet. In April 2012, FPT marketed FPT Chat app with a lot of outstanding features for the people using FPT’s popular models, such as free messaging, sending/receiving images and audio.

In August 2012, FPT introduced FPT Chat mobile phone model with two simcards, large touch screen with Qwerty keyboard and hotkey FPT Chat, allowing quick access to the free messaging software.

On August 8, VNG launched Zalo app, designed for conversation and messaging with mobile phones. When logging on, Zalo would request users to use their mobile phones or Zing accounts to connect with friends.

Besides the basic features, such as making messages in text, voice, image modes, sharing photos, making fee calls via Internet, users can also play games or other interesting features.

According to Vuong Quang Khai, Deputy General Director of Zalo, the market is really potential because of the high demand for connecting people, while Facebook still cannot do this well.

As having the features of social networks, Whatsapp, Viber, Wechat are believed to be able to “outstrip” Facebook on mobile. Moreover, the software pieces all have the voice SMS feature, thus creating a new method of communicating that is really more friendly than the traditional method, with which users have to type the keyboard.

Khai said that Facebook Messenger still does not support the feature; therefore, there is a vast market for service providers to exploit, especially the mobile phone and operation system manufacturers such as Apple, or Google.

An Internet expert has affirmed that the current rapid development of Wi-Fi and 3G services would prompt the development of chatting apps.

However, he said, the disadvantage of the free chatting and messaging software is that users have to keep Internet connection regularly. Meanwhile, traditional SMS service can be used anytime and anywhere, including the remote areas, where the connection quality is weak, thus leading to unstable conversation quality.

Le Hoang Hai, General Director of FPT Technology Product, said the chatting apps mostly run on the smart phones using iOS or Windows Mobile and Android. Though the owners of smart phones can send messages free of charge, they have to pay high to buy smart phones first. This explains why the number of people using free chatting software remains modest.

Therefore, Hai said, FPT Chat targets popular mobile phone models which are being used by 85 percent of mobile phone users, thus allowing consumers to access the app in a convenient way with reasonable budget.

iPhone 5’s biggest challenges


SAN FRANCISCO: The new iPhone 5 has to be more than just another smartphone as it carries the weight of Apple’s future on its slim frame.

Five years after the first iPhone upended the mobile industry, analysts say Apple is looking increasingly defensive as Samsung Electronics and other rivals have been first to market with phones that sport bigger screens or run on faster wireless networks.

Apple will try to close that gap on Wednesday with the unveiling of the newest iPhone, which is widely expected to offer 4G wireless technology for the first time, and a 4-inch display, up from the current 3.5 inches.

But it remains to be seen if Chief Executive Tim Cook has any surprises up his sleeve, and if he will show off any technological breakthroughs that can put the iPhone 5 head and shoulders above the competition.

“They have been in the crosshairs of a lot of companies for a long, long time,” Sterne Agee analyst Shaw Wu said.

“They were the upstarts before,” he added. “Now they are more in a defensive role.”

Apple shares typically rally ahead of, and sell off after, a major product launch. They have gained 15 per cent in the past six weeks to touch an all-time high on Monday.

Apple has grappled with competitive pressure since the first iPhone in 2007, though its rivals have changed as former market leaders such as Canada’s Research in Motion or Finland’s Nokia struggle, and as Asian powerhouse Samsung has come to the fore.

While no one company has yet been able to match Apple’s seamless integration of hardware and software, Google’s Android has become the most-used mobile operating system in the world, and Samsung has the lead in device sales.

Wednesday’s iPhone 5 launch also comes days after Nokia unwrapped its first phone to run the latest Microsoft Windows software, intended to spearhead a new family of devices.

“It is getting tougher to expand the market share,” Gartner Research analyst Carolina Milanesi said.

The iPhone contributes half of Apple’s revenue and the majority of its profit, so Cook needs to dazzle both Wall Street and consumers. He is praised for having sustained Apple’s breakneck pace of growth since taking over last year, but the jury is still out on whether he has the innovation and marketing genius of the late Steve Jobs in the long run, analysts said.

Weekly options are implying about a 3 per cent move for shares up or down between Monday and the close of trading Friday, a marginal fluctuation, said TD Ameritrade chief strategist JJ Kinahan.

Even though few tech experts expect the new iPhone to mark a sea change in smartphone hardware technology, Wall Street analysts are still expecting Apple to sell 10 million to 12 million phones in September alone.

Apple’s world
Apple’s selling proposition against Android has long been a combination of a sleek hardware design, smooth integration of content between various Apple devices, and larger ecosystem of applications, music, games and other media that are not available or transferable to rival devices.

While Android is open and has a free-for-all approach, Apple’s closed system ensures consistency and drives consumer loyalty, which in turn provides incentive to all-important developers to continue to invest in the platform.

But some developers say it’s difficult for new apps to stand out among the half-million or so applications in Apple’s store vying for attention. Others say they are also eyeing with great interest the emergence of Amazon.com Inc’s Kindle Fire, an attractive option because of its iPhone-like ease of payment.

“The biggest single event is when there is a new iPhone,” said Ben Liu, chief operating officer of mobile gamemaker Pocket Gems, which owns popular iPhone games like Tap Zoo. Developing for Apple’s platform is attractive because of the “stickiness” and “interoperability between all of Apple’s devices,” he added.

Apple telegraphed many of the software changes to expect in iPhone 5 when it debuted iOS 6, its latest mobile operating system, in June.

The new iPhone will improve on the search capabilities of its Siri voice assistant and will use Apple’s own mobile mapping service instead of Google’s software. Other additions include turn-by-turn voice directions for navigation, and a new in-house app called “Passbook” that organizes a user’s electronic airline tickets, movie tickets and restaurant loyalty cards.

Most of the attention on Wednesday will thus revolve around hardware advancements such as dimensions and screen quality.

In addition to a bigger screen, the new iPhone will come with a 19-pin connector port, instead of the proprietary 30-pin port, two sources familiar with the matter told Reuters in July.

Live Operator Online Platform


LOOP-IMLive Operator Online Platform (LOOP) is a mobile chat messaging platform created by New Media Services to handle SMS/MMS, WAP and IM – highly customizable with numerous features and connectivity options.

Features:

  • Live chat handling for SMS, WAP and IM.
  • Managed third party APIs
  • 2-way SMSC and MMSC Connectivity Engine
  • Easy and Efficient connectivity from gateways through Keywords
  • Persistent Messaging Core
  • Extensive Message history page for easy monitoring and reporting
  • Message Tracking Database
  • Reporting and Operational Support Systems integration
  • Customizable reporting scheme to fit specific needs
  • Delay feature for subscription based users
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